Warranty 产品保修


1 YEAR WARRANTY
1.  APPLY TO: LED STRIP / SILICONE NEON / FULL COLOR LED OR USE LED STRIP / SILICON NEON / ALL PRODUCTS MADE WITH THE MENTIONED MATERIALS.
2.  DURING THE WARRANTY PERIOD, WITHIN 3 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER), THE DAMAGED PARTS OR PRODUCTS SHALL BE REPLACED FREE OF CHARGE , THIS INCLUDE THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
3.  DURING THE WARRANTY PERIOD, AFTER 3 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER), THE DAMAGED PARTS SHALL BE REPLACED FREE OF CHARGE , EXCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
4.  IF THE WARRANTY SERVICE IS NOT REQUESTED FOR OVER 12 MONTHS, THE WARRANTY WILL BE OFF, ALL DAMAGED PARTS OR PRODUCTS THAT REQUIRE REPLACEMENT /REPARATION SHALL NEEDS USER TO PAY ALL THE COSTS FOR REPLACEMENT/REPARATION INCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
5.  ALL PRODUCTS/MATERIALS UNDER THE ONE YEAR WARRANTY PERIOD ARE ONLY SUITABLE FOR INDOOR USE. THE POWER SUPPLY MUST BE SUPPLIED AS CLIENT’S ENVIRONMENT SPECIFIC VOLTAGE SPECIFIED BY CLIENT. THE QUALITY PROBLEM CAUSED BY LAXITY USE OR NOT FOLLOW THE USE METHOD OF THE PRODUCT/MATERIALS WILL BE NOT GUARANTEED.
6.  IF THE MATERIAL/PRODUCT UNDER THE ONE YEAR WARRANTY NEED TO BE USED OUTDOORS, IT MUST BE CONFIRMED IN WRITING TEXT ONCE CONFIRMING THE ORDER; OTHERWISE, WILL BE NOT GUARANTEED.
7.  THE WARRANTY DOES NOT COVER FOR QUALITY PROBLEMS CAUSED BY NATURAL DISASTERS AND HUMAN FACTORS.
8.  OUR WARRANTY DOES NOT PROVIDE DOOR-TO-DOOR SERVICES, IF DOOR-TO-DOOR SERVICE IS REQUIRED , CONTACT OUR OFFICE FOR ARRANGEMENT AND THE BUYER MUST COVER TRAVEL EXPENSES (INCLUDING TRAVEL EXPENSES, ACCOMMODATION FEES, MEALS, ETC.).


2 YEARS WARRANTY
1. APPLY FOR: LED LAMP MANUAL WELDING PRODUCTS.
2. DURING THE WARRANTY PERIOD, WITHIN 6 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER), THE DAMAGED PARTS OR PRODUCTS SHALL BE REPLACED FREE OF CHARGE , THIS INCLUDE THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
3.  DURING THE WARRANTY PERIOD, AFTER 6 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER), THE DAMAGED PARTS SHALL BE REPLACED FREE OF CHARGE , EXCLUDING THE THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
4.  THE WARRANTY WILL BE OFF AFTER 24MONTHS. ALL DAMAGED PARTS/PRODUCTS THAT REQUIRE REPLACEMENT/REPARATION SHALL NEEDS USER TO PAY ALL THE COSTS FOR REPLACEMENT/REPARATION INCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
5.  ALL PRODUCTS/MATERIALS UNDER THE TWO YEARS WARRANTY PERIOD ARE SUITABLE FOR INDOOR & OUTDOOR USE. THE POWER SUPPLY MUST BE SUPPLIED AS CLIENT’S ENVIRONMENT SPECIFIC VOLTAGE SPECIFIED BY CLIENT. THE QUALITY PROBLEM CAUSED BY LAXITY USE OR NOT FOLLOW THE USE METHOD OF THE PRODUCT/MATERIALS WILL BE NOT GUARANTEED.
6.  FOR OUTDOOR USE PRODUCTS, IT MUST BE CONFIRMED IN WRITING TEXT ONCE CONFIRMING ORDER; OTHERWISE, WILL BE NOT GUARANTEED.
7.  THE WARRANTY DOES NOT COVER FOR QUALITY PROBLEMS CAUSED BY NATURAL DISASTERS AND HUMAN FACTORS.
8.  OUR WARRANTY DOES NOT PROVIDE DOOR-TO-DOOR SERVICES, IF DOOR-TO-DOOR SERVICE IS REQUIRED , CONTACT OUR OFFICE FOR ARRANGEMENT AND THE BUYER MUST COVER TRAVEL EXPENSES (INCLUDING TRAVEL EXPENSES, ACCOMMODATION FEES, MEALS, ETC.).


3 YEARS WARRANTY
1.  APPLICABLE FOR: GENERAL LED MODULES SUPPLIED BY BRANDED SUPPLIER AND PRODUCTS MADE WITH THIS LED MODULES AS LIGHT SOURCE.
2.  DURING THE WARRANTY PERIOD, WITHIN 6 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER) THE DAMAGED PARTS OR PRODUCT SHALL BE REPLACED FREE OF CHARGE , THIS INCLUDE THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
3.  DURING THE WARRANTY PERIOD, AFTER 6 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER) THE DAMAGED PARTS OR PRODUCT SHALL BE REPLACED FREE OF CHARGE , EXCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
4.  THE WARRANTY WILL BE OFF AFTER 36MONTHS. ALL DAMAGED PARTS/PRODUCT THAT REQUIRE REPLACEMENT/REPARATION SHALL NEED USER TO PAY ALL THE COSTS FOR REPLACEMENT/REPARATION INCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
5.  ALL PRODUCTS/MATERIALS UNDER THE THREE YEARS WARRANTY PERIOD ARE SUITABLE FOR INDOOR & OUTDOOR USE. THE POWER SUPPLY MUST BE SUPPLIED AS CLIENT’S ENVIRONMENT SPECIFIC VOLTAGE SPECIFIED BY CLIENT. THE QUALITY PROBLEM CAUSED BY LAXITY USE OR NOT FOLLOW THE USE METHOD OF THE PRODUCT/MATERIALS WILL BE NOT GUARANTEED.
6.  FOR OUTDOOR USE PRODUCTS, THE CLIENT MUST CONFIRMED TOGETHER WITH THE ENVIRONMENT THAT IT’LL APPLIED IN WRITING TEXT ONCE CONFIRMING ORDER; OTHERWISE, WILL BE NOT GUARANTEED.
7.  THE WARRANTY DOES NOT COVER FOR QUALITY PROBLEMS CAUSED BY NATURAL DISASTERS AND HUMAN FACTORS.
8.  OUR WARRANTY DOES NOT PROVIDE DOOR-TO-DOOR SERVICES, IF DOOR-TO-DOOR SERVICE IS REQUIRED , CONTACT OUR OFFICE FOR ARRANGEMENT AND THE BUYER MUST COVER TRAVEL EXPENSES (INCLUDING TRAVEL EXPENSES, ACCOMMODATION FEES, MEALS, ETC.).


5 YEARS WARRANTY
1.  APPLICABLE FOR: LT02 SERIES LED MODULES MADE BY ZERONE AND PRODUCTS MADE WITH LT02 SERIES LED MODULES AS LIGHT SOURCE.
2.  DURING THE WARRANTY PERIOD, WITHIN 12 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER), THE DAMAGED PARTS OR NEW PRODUCTS SHALL BE REPLACED FREE OF CHARGE , THIS INCLUDE THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
3.  DURING THE WARRANTY PERIOD, AFTER 12 MONTHS (STARTING FROM THE DELIVERY TIME OF THE ORDER), THE DAMAGED PARTS SHALL BE REPLACED FREE OF CHARGE , EXCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
4.  THE WARRANTY SERVICES WILL BE OFF AFTER 60MONTHS. ALL DAMAGED PARTS/PRODUCT THAT REQUIRE REPLACEMENT/REPARATION SHALL NEED USER TO PAY ALL THE COSTS FOR REPLACEMENT/REPARATION INCLUDING THE ROUND TRIP SHIPPING COST OF THE PRODUCTS OR PARTS.
5.  ALL PRODUCTS/MATERIALS UNDER THE FIVE YEARS WARRANTY PERIOD ARE SUITABLE FOR INDOOR & OUTDOOR USE. THE POWER SUPPLY MUST BE SUPPLIED AS CLIENT’S ENVIRONMENT SPECIFIC VOLTAGE SPECIFIED BY CLIENT. THE QUALITY PROBLEM CAUSED BY LAXITY USE OR NOT FOLLOW THE USE METHOD OF THE PRODUCT/MATERIALS WILL BE NOT GUARANTEED.
6.  FOR OUTDOOR USE PRODUCTS, THE CLIENT MUST CONFIRMED TOGETHER WITH THE ENVIRONMENT THAT IT’LL APPLIED IN WRITING TEXT ONCE CONFIRMING ORDER; OTHERWISE, WILL BE NOT GUARANTEED.
7.  THE WARRANTY DOES NOT COVER FOR QUALITY PROBLEMS CAUSED BY NATURAL DISASTERS AND HUMAN FACTORS.
8.  OUR WARRANTY DOES NOT PROVIDE DOOR-TO-DOOR SERVICES, IF DOOR-TO-DOOR SERVICE IS REQUIRED , CONTACT OUR OFFICE FOR ARRANGEMENT AND THE BUYER MUST COVER TRAVEL EXPENSES (INCLUDING TRAVEL EXPENSES, ACCOMMODATION FEES, MEALS, ETC.).


THE POWER SUPPLY WARRANTY

1.  OUR POWER SUPPLY IS SUPPLIED BY TAIWAN MW BRAND COMPANY, AND THE WARRANTY PERIOD THEY PROVIDE ARE 2 YEARS.
2.  THE LONG-TERM USE OF THE POWER SUPPLY SHALL NOT EXCEED 80% OF ITS NOMINAL RATED POWER USE, THE WARRANTY DOES NOT COVER THE  MENTIONED IF EXCEEDED.
3.  THE POWER SUPPLY IS DIVIDED INTO WATERPROOF, RAINPROOF AND NON-WATERPROOF TYPES. DEPENDS IN THE ENVIRONMENT THAT THE PRODUCT BE USED, IT MUST BE CONFIRMED IN WRITING TEXT ONCE CONFIRMING THE ORDER; OTHERWISE, WILL BE NOT GUARANTEED.
4.  DURING THE WARRANTY PERIOD, WE ONLY COVER THE MAINTENANCE OR REPLACEMENT OF THE PRODUCT, THIS DOES NOT INCLUDE THE FREIGHT  OF THE PRODUCT.
5.  OUR WARRANTY DOES NOT PROVIDE DOOR-TO-DOOR SERVICES, IF DOOR-TO-DOOR SERVICE IS REQUIRED , CONTACT OUR OFFICE FOR ARRANGEMENT AND THE BUYER MUST COVER TRAVEL EXPENSES (INCLUDING TRAVEL EXPENSES, ACCOMMODATION FEES, MEALS, ETC.).


OTHERS
MATERIALS/PRODUCTS THAT WASN’T MENTIONED IN THE WARRANTY POLICY ABOVE SHALL BE SUBJECT TO THE WARRANTY PERIOD CONFIRMED BY THE ORDER.
一年保修
  1. 适用于LED灯带、硅胶NEON、所有全彩色产品或使用LED灯带、硅胶NEON、所有全彩色为光源的标识产品;
  2. 保修期间,从订单交付时间起3个月内免费更换损坏的配件或更换新的产品,包含产品来回运输的费用;
  3. 保修期间,从订单交付时间起3个月以后免费更换损坏的配件,不包含产品来回运输的费用;
  4. 超过12个月的,不再提供保修服务,如有损坏的部件需更换,用户需支付更换的所有费用;
  5. 该类产品只适用于室内,必须按指定的电压供电,未按指定的方法使用而导致的质量问题不提供保修;
  6. 如需在室外使用,必须在确认订单时以书面形式确认,否则不提供保修;
  7. 由于自然灾害和人为因素导致的质量问题不提供保修;
  8. 保修期间不提供上门服务,如果需要上门服务需要收取相应的差旅费用(包含路费、住宿费、餐费等)。
 
二年保修
  1. 适用于LED灯珠人工焊接类产品;
  2. 保修期间,从订单交付时间起6个月内免费更换损坏的配件或更换新的产品,包含产品来回运输的费用;
  3. 保修期间,从订单交付时间起6个月以后免费更换损坏的配件,不包含产品来回运输的费用;
  4. 超过24个月的,不再提供保修服务,如有损坏的部件需更换,用户需支付更换的所有费用。
  5. 该类产品适用于室内和室外,必须按指定的电压供电,未按指定的方法使用而导致的质量问题不提供保修;
  6. 如需在室外使用,必须在确认订单时以书面形式确认,否则不提供保修;
  7. 由于自然灾害和人为因素导致的质量问题不提供保修;
  8. 保修期间不提供上门服务,如果需要上门服务需要收取相应的差旅费用(包含路费、住宿费、餐费等)。
 
三年保修
  1. 适用于由其他品牌提供的LED模组和使用其他品牌LED模组为光源的标识产品;
  2. 保修期间,从订单交付时间起6个月内免费更换损坏的配件或更换新的产品,包含产品来回运输的费用;
  3. 保修期间,从订单交付时间起6个月以后免费更换损坏的配件,不包含产品来回运输的费用;
  4. 超过36个月的,不再提供保修服务,如有损坏的部件需更换,用户需支付更换的所有费用。
  5. 该类产品适用于室内和室外,必须按指定的电压供电,未按指定的方法使用而导致的质量问题不提供保修;
  6. 如需在室外使用,必须在确认订单时以书面形式确认,否则不提供保修;
  7. 由于自然灾害和人为因素导致的质量问题不提供保修;
  8. 保修期间不提供上门服务,如果需要上门服务需要收取相应的差旅费用(包含路费、住宿费、餐费等)。
 
五年保修
  1. 适用于ZERONE制造的LT02系列LED模组和使用ZERONE制造的LT02系列LED模组为光源的标识产品;
  2. 保修期间,从订单交付时间起12个月内免费更换损坏的配件或更换新的产品,包含产品来回运输的费用;
  3. 保修期间,从订单交付时间起12个月以后免费更换损坏的配件,不包含产品来回运输的费用;
  4. 超过60个月的,不再提供保修服务,如有损坏的部件需更换,用户需支付更换的所有费用。
  5. 该类产品适用于室内和室外,必须按指定的电压供电,未按指定的方法使用而导致的质量问题不提供保修;
  6. 如需在室外使用,必须在确认订单时以书面形式确认,否则不提供保修;
  7. 由于自然灾害和人为因素导致的质量问题不提供保修;
  8. 保修期间不提供上门服务,如果需要上门服务需要收取相应的差旅费用(包含路费、住宿费、餐费等)。
 
电源保修
  1. 本公司指定使用台湾MW品牌电源,电源保修期为2年,保修条款按台湾MW品牌规定执行;
  2. 电源长期使用不能超过其标称额定功率的80%,超过标称额定功率80%使用的不提供保修服务;
  3. 电源分为防水、防雨、不防水产品,如需在室外使用,必须在确认订单时以书面形式确认,否则不提供保修;
  4. 保修期间,只负责产品的维修或更换,不包含产品来回的运费;
  5. 保修期间不提供上门服务,如果需要上门服务需要收取相应的差旅费用(包含路费、住宿费、餐费等)。
 
其它
不包含在本保修范围内的产品,以订单确认的保修期为准。